Lastly, if there is a problem with the equipment, Cisco will replace part or all of the unit, either next day or up to 4 hours, depending on your level of service contract. I also have customers who have had support contracts with Lucent as well as Nortel , but both companies provided support that was a frustrating experience compared with Cisco's support. Finally, new Cisco equipment is sold with only a 90 Day Warranty.
As a comparison - Adtran equipment is sold with a 5 Year Warranty. Adtran's technical support is probably the best in the industry, and you don't need to have an ACES contract to get tech support from Adtran.
What has been your experience with support from various vendors? Brad Reese is research manager at BradReese. Com, advancing the careers of ,plus certified individuals in the growing Cisco Career Certification Program.
Here are the latest Insider stories. More Insider Sign Out. The Cisco website is a huge library of information that contains thousands of articles and guides that are extremely helpful in getting the most out of their products and planning for the future.
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